Privacy statement
We hope that this website provides helpful information about volunteering with VSO, about our programmes and work worldwide, and our ongoing campaigns to tackle disadvantage. We would like you to know that VSO is committed to safeguarding your privacy online.
The following questions explains how your personal information will be treated when you access a VSO website. The policy may change, so please check this page periodically.
What data do you collect and how do you use this information?
VSO does not capture or store personally-identifying information (such as your email address, name, title, or postal address) when you visit our site without your knowledge. You are always able to choose to provide such information to us.
Cookies
We use a product called Sitestat to assess which areas of our site are most popular. This helps us understand how our site is being used so we can make it more useful to visitors. Sitestat uses cookies (text files that identify your computer to our server) and IP addresses (the domain from which you access the Internet) to indicate which pages have been accessed when. This information is collected automatically. It is not linked to any personal data, so browsing is anonymous.
Personally-identifying information can only be collected on our website if you choose to provide it. This information may be in the form of, for example, online application forms, online subscriptions, membership and order forms, joining electronic mailing lists, or sending us an email. Some of these may also include optional survey information.
The information you supply will be used for the purpose specifically designated (for example, responding to your request for information, processing your orders and applications, etc) and in accordance with VSO's data protection policy and the UK Data Protection Act 1998.
We may use your details to contact you with current and future information about our work, events, campaigns and activities, or any other features of VSO described on the website. However, you will always have the opportunity to opt out of receiving further information (see the 'opt-out' section below).
For full details of VSO's data protection policy, please read our data protection policy statement or contact our Data Protection Officer.
Who is collecting your information?
When you are on the VSO website and are required to submit personal information, you are sharing that information with VSO alone, unless otherwise stated.
Who do you share my information with?
Unless the law requires it, VSO does not pass your personal data to outside organisations and/or individuals without your expressed consent. Our supporters are often happy to hear from like-minded organisations with which VSO occasionally shares or exchanges data. You will always have the chance to opt out of this. VSO will ensure any data that is used in this way cannot be transferred without VSO's consent.
Opt out or change your personally-identifiable information
VSO's website gives users the opportunity to opt out of receiving more communications from us at the point where we request information from you. This is usually done with a tick box.
You are entitled to know about the personal information VSO holds about you and you also have the right to have your data updated, corrected or deleted. Maintaining accurate and up-to-date information about our supporters is important to VSO. Please address all your requests and/or queries about our data protection policy to the data protection officer (address below), or read our data protection policy statement.
Security
The security of your credit card details is of the utmost importance to VSO. We want you to have peace of mind when supplying this information to us.
VSO uses a high-level secure server supplied by Thawte to store your credit card details to ensure that your information stays private and confidential.
External links
This website has links to other sites which may contain information that is useful and of interest to our readers. However, VSO is not responsible for the content, views or accuracy of information these external websites.
Data Protection requests and queries
Please address all requests and/or queries about our data protection policy to:
Data Protection Officer
Data Protection Desk
VSO
Carlton House, 27a Carlton Drive
London SW15 2BS
UK
Alternatively, please email dpdesk@vso.org.uk or telephone us on +44 (0)20 8780 7267.
